Return Policy

Last Updated: April 20, 2024

At Easy Life Mart, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help you.

Returns

  • Eligibility: Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to perishable goods, custom-made products, and items marked as final sale.
  • Return Process: To initiate a return, please contact our customer service team at [email address] or [phone number]. Provide your order number and the reason for your return. We will guide you through the return process.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped. In such cases, we will provide a prepaid shipping label.

Refunds

  • Processing Time: Once we receive your returned item and inspect it, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original method of payment used for the purchase. Please allow additional time for the refund to reflect in your account depending on your bank or payment provider.
  • Partial Refunds: Partial refunds may be issued in cases where the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Exchanges

  • Exchange Eligibility: Exchanges are allowed within 30 days of purchase for items that are defective, damaged, or the wrong size or color.
  • Exchange Process: To request an exchange, please contact our customer service team with your order number and the details of the item you wish to exchange.
  • Shipping Costs: Shipping costs for exchanges will be covered by Easy Life Mart if the exchange is due to our error.

Contact Us

If you have any questions about our return policy or need assistance, please don’t hesitate to contact us: